Payments, Cancel and Refunds
Update payment, cancelation and refunds
Lisa
Last Update 6 months ago
You can manage your payment method on the platform where you made your initial purchase. SaveDay doesn't store any payment method information to ensure your data privacy and security
You can conveniently pay for your plan using a debit or credit card. SaveDay uses Stripe to securely process all payments
When paying with a debit or credit card, you'll be charged upfront for the month or year you're about to spend on SaveDay
To update your payment method, just follow these simple steps:
1. Access account settings:
Click on the Account and more options icon at the top-right corner of the web app
Click on the Settings button
Select the "Account" tab
2. Update payment method:
You will see the last four digits of your current card displayed, along with an Edit button
Tap on the Edit button. This action will redirect you to Stripe, where you can update your payment details as needed
To update the payment method for SaveDay on an iOS device, just follow these simple steps:
1. Access account settings:
Tap the Settings app on your home screen
Tap your name to access your Apple ID settings at the top of the Settings menu
Select Payment & Shipping
Enter your Apple ID password or use Face ID/Touch ID to authenticate
2. Update payment method:
Tap Add Payment Method and enter the required information
Tap Done in the top right corner to save your changes
Update a payment method by tapping on it and changing the details as necessary
Delete a payment method by tapping Edit in the top right corner, selecting the red minus sign next to the payment method, and confirming with Delete
Your new payment method may need to be verified. Follow any on-screen instructions to complete the verification process
You might need to enter the security code that's printed on your credit or debit card. If you see Apple Pay after the last 4 digits of the card number, go to the Wallet app to edit the card information
To update the payment method for SaveDay on an Android device, just follow these simple steps:
1. Access account settings:
Tap the Google Play Store app icon on your home screen or app drawer
Tap the three horizontal lines (hamburger icon) in the top left corner to open the menu
Select Payment methods from the menu
2. Update payment method:
Add a new payment method by tapping Add Payment Method and entering the required information
Update a payment method by tapping More payment settings
- Remove a payment method by tapping More payment settings, then tap Remove next to the payment method you want to delete
Your new payment method may need to be verified. Follow any on-screen instructions to complete the verification process
If you're using Google Pay in India as a payment method, you'll need to update your UPI ID
You can only cancel your plan on the platform where you made the initial purchase
To cancel your plan, just follow these simple steps:
1. Access account settings:
Click on the Account and more options icon at the top-right corner of the web app
Click on the Settings button
Select the "Account" tab
2. Cancel your plan:
Find the Cancel plan button within your plan information
Tap on Cancel plan. You will be redirected to Stripe to complete the cancellation process
If you change your mind or if your plan period has not yet ended, you have options to renew:
1. See history and renew:
In the plan information section, tap on the See history button
You will be redirected to Stripe, where you can tap Renew plan. This action will bring back your plan with the same billing cycle as before, allowing you to continue using SaveDay without interruption
2. Rebuy cancelled plan:
If you have canceled a monthly plan but are still within the feature period, you can choose to purchase the same plan again
This action will cancel your previous cancellation and restore your billing cycle as if it was never interrupted
If you subscribed to SaveDay through the Apple App Store, your subscription is managed by Apple and will need to be canceled through the subscription settings on your iOS device
To cancel your plan, just follow these simple steps:
1. Access account settings:
Tap the Settings app on your home screen
Tap your name to access your Apple ID settings at the top of the Settings menu
Select Subscriptions
2. Cancel your plan:
Find and tap on SaveDay from the list of subscriptions
Tap Cancel Subscription
Confirm your cancellation when prompted
Deleting your SaveDay account on the web will not cancel your SaveDay subscription
Your Apple App Store account will be charged 24 hours prior to the end of the current subscription period
Subscription features will remain in your account until the end of the current paid period after canceling
For detailed instructions on how to cancel an iOS subscription, check out Apple's tutorial here
If you would like to request a refund from Apple, please follow this Apple knowledge base article here
If you subscribed to SaveDay through Google Subscriptions, your subscription will need to be canceled from the Google Play Store App or Google Play website while signing in with the same Google account you used to subscribe to SaveDay.
1. Access account settings:
Tap the Google Play Store app icon on your home screen or app drawer
Ensure you’re signed in to the correct Google account that you used to sign up for your SaveDay subscription
Tap Menu > Subscriptions
2. Cancel your plan:
Find and select SaveDay subscription
Tap Cancel Subscription
Follow the instructions provided to complete the cancellation
1. Access account settings:
Go to play.google.com
Ensure you’re signed in to the correct Google account that you used to sign up for your SaveDay subscription
At the left, click My subscriptions
2. Cancel your plan:
Find and select SaveDay subscription
Click Manage > Cancel Subscription
Within the confirmation pop-up, click Yes
Uninstalling the SaveDay Android app will not cancel your SaveDay subscription
Your Google Play Store account will be charged 24 hours prior to the end of the current subscription period
Subscription features will remain in your account until the end of the current paid period after canceling
For detailed instructions on how to cancel a subscription for Android, check out Google's official guide to Cancel, pause, or change a subscription on Google Play
For more information regarding subscriptions billed through Google Play, please visit their support center here
Refund
You can only request a refund on the platform where you made the initial purchase
If you’d like a refund for a SaveDay plan, please be sure to cancel your subscription prior to your refund request (instructions here)
If you decide that SaveDay isn’t the right fit for you, you can cancel your plan and request a refund.
To request a refund, just send an email to [email protected]. We'll be happy to refund you the full amount of your plan if you cancel your plan within 14 days of signing up, whether it's a monthly or yearly plan
Refund Process Duration:
We aim to process refunds within 5-10 days from the date of the refund request. If you haven't received your refund after this period, please contact us again at [email protected] for further assistance
Generally, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods. It is up to the discretion of the processor (Google Play or Apple) to successfully process the refund request.
If you’d like a refund for a SaveDay plan, please be sure to cancel your subscription prior to your refund request (instructions here)
Once canceled, you can follow the below steps to request a refund:
APPLE (IOS)If you subscribed to SaveDay subscription using your Apple ID, refunds are handled by Apple, not SaveDay. If you want to request a refund, please visit here or follow the steps below:
Locate your most recent receipt from Apple indicating the SaveDay subscription. Email subject should start with "Your receipt from Apple"
Tap Report a Problem next to the purchase. Then, you will be redirected to Apple's problem reports page
Enter your Apple ID and password when prompted
Under "What can we help you with?", select the refund option and reason. Click Submit when finished with your request
Or
Go to reportaproblem.apple.com
Sign in with your Apple ID and password
If you see the "Report" or "Report a Problem" button next to your subscription, click it
Follow the instructions on the page to choose the reason why you want a refund and submit your request
If you subscribed to SaveDay subscription using your Google Play Store account, just follow these simple steps:
On your computer, follow the instructions here
Confirm Google Play account
Find the order you want to return
Select "Request a refund" or "Report a problem" and choose the option that describes your situation
Complete the form and note that you'd like a refund
You will see a message saying "Thank you for sharing your concerns". Later you will receive an email about your refund (it can take up to 4 business days)
If you have any issues requesting a refund via Google Play, please reach out to our support team at [email protected]