FAQs

Frequently asked questions about plan and billing

Lisa

Last Update 2 maanden geleden

1. Is SaveDay available for free?

Absolutely! Dive right into our Basic Plan at no cost. It includes unlimited collections, auto-tags, integrations, searches, highlights, notes, and more

Note: The use of key point extraction, Q&A features, and saving capabilities is limited, but you will still get some free credits each month

2. Is there a trial period for SaveDay?

While we don't offer a traditional trial period, we provide a free basic plan that allows you to experience our platform's core features at no charge

3. Does SaveDay offer lifetime deal packages?

Yes, SaveDay offers lifetime deal packages through platforms like AppSumo. These deals provide lifetime access to SaveDay's features for a one-time payment, offering significant value and benefits for users

For more details on how to purchase and utilize these lifetime deals, please visit AppSumo's SaveDay Deal Page

4. What are the differences in the "Get key points" feature between the free plan and the paid plans, specifically Essential and Elite?
On the free plan, you're limited to extracting key points for up to 14,000 tokens of text. This is roughly equivalent to the length of a video less than one hour long. However, with paid plans such as Essential and Elite, this allowance increases to 64,000 tokens. This upgrade is significant, as it's approximately 5 times more than the free plan's limit. In practical terms, it means you can extract key points from texts spanning video lengths ranging from 2 to 5 hours, depending on the density of information within the content
5. What is the difference between the Standard, Essential, and Elite plan?
  • The Standard plan offers unlimited bookmarks, allowing you to save as much content as you need without any limitations. Meanwhile, the Essential and Elite plans provide more comprehensive benefits

  • The Essential plan includes unlimited key point extraction, access to a greater number of image templates for key points without the SaveDay logo and name, a no-questions-asked refund policy, and access to all upcoming features as they are released

  • The Elite plan encompasses all the benefits of the Essential plan but also unlocks the Q&A feature and priority support for faster assistance, providing the most comprehensive set of features for users who need advanced functionality

6. What are the payment options?

We accept all major credit and debit card brands on the web app. On the mobile app, we offer flexible payment options tailored to your country, available through the Apple App Store for iOS devices and the Google Play Store for Android devices

7. Can I change my payment method?
Of course!
  • On the Web App: You can update your payment method anytime in your billing settings
  • On the Mobile App:
    • Apple (iOS): Follow the instructions here to update your payment method
    • Google Play (Android): Follow the instructions here to update your payment method
8. Can I manage subscriptions across platforms?

No, you have to manage your subscriptions on the same platform where you signed up. You can’t upgrade, downgrade, or cancel from a different platform than the one you used to buy it

9. Can I change the payment account associated with my SaveDay subscription?

No, one payment account (whether it's an Apple account, Google Play account, or Stripe) can only be associated with one SaveDay account. You cannot change your subscription to be associated with a different payment account unless you cancel your subscription successfully, at which point your account will revert to the basic plan. Once your plan reverts to basic, you can change to a different payment platform account

10. How do refunds work?
  • Web app: If you think you made a mistake signing up for a paid SaveDay plan, please contact us via email at [email protected]. We will be happy to refund the full amount if you cancel your plan within 14 days of signing up, whether it's a monthly or yearly plan

  • Mobile app (iOS, Android): All charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods. It is up to the discretion of the processor (Google Play or Apple) to successfully process the refund request. If you’d like a refund for a SaveDay subscription, please be sure to cancel your subscription prior to your refund request (instructions here)

    • Apple (iOS): Follow the instructions here

    • Google Play (Android): Follow the instructions here

11. How can I apply for a Student offer?

You can apply for a Student offer by filling out our form at SaveDay Student offer

Note:

  • The student offer is only eligible for the Essential and Elite plans

  • The student offer only applies when you purchase through our web app. However, once purchased, you can still use the plan on your mobile device 

12. What happens if my card declines?

If your card declines, our system will attempt to charge the expired card seven times within 14 days. If unsuccessful, your account will be changed to a Basic plan. If you remove your card, you'll be moved to the Basic plan immediately

13. What if I remove my card and don't update it in the billing cycle?

If you remove your card and do not update it during the billing cycle, your subscription will be automatically downgraded to the Basic plan. It's important to ensure your payment information is up-to-date to avoid disruptions to your subscription

14. How can I contact SaveDay support for assistance about billing and plans?

For support regarding payment and billing inquiries, you can reach out to us via email at [email protected]. We're here to help with any questions or concerns you may have

15. How does SaveDay handle security and data privacy?

We are currently in the process of achieving HIPAA, GPDR and SOC 2 compliance, industry-standard certifications that verify our dedication to keeping your data safe and secure. It means that we are implementing stringent security protocols and procedures to protect your data from unauthorized access, theft, and misuse

You can access all our privacy policy information by visiting this link: save.day/privacy-policy

16. What's the difference between SaveDay and ChatGPT?

SaveDay is designed to be a trustworthy and personalized tool that helps you develop rational thoughts, using relevant facts from your collection item. This means its responses are more tailored to you, unlike tools like ChatGPT, which can produce incorrect or irrelevant outputs, known as hallucinations

17. What are "Extra key point credits", and how do they work?

Extra key point credits are a reward feature for users who connect the SaveDay web app with the Telegram bot. When you link your account, you’ll receive 4 the usual credits for generating key points. However, your plan still includes unlimited key point credits per month as part of its paid plan features, so you can continue using the service without any restrictions.


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